how to spot and deal with Troublesome and Toxic people. Almost every group will have one or more of what we call “EGRs.” EGR stands for: Extra Grace Required. These are well-meaning but high-demanding people who can derail a group discussion if not dealt with in a healthy, biblical way. In addition to this, there are often Toxic individuals who have little to no regard to the damage they leave in their wake when they get involved in a church. We will be teaching on how to spot these individuals and deal with them directly, firmly and graciously before they cause division and chaos.