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Great Customer Service For A Deserving Couple

I just had a wedding at Blumen Gardens in Sycamore, my second time to officiate a wedding there.  This venue has a rustic indoor setting that is absolutely great and a wonderful outdoor wedding setting and they have huge garden areas scattered about.
The outdoor wedding today was scheduled to start at 6 and everything was set up early.  There had not been rain in the forecast, BUT it was coming down steady for over an hour before the wedding.  When I arrived the bride and groom, Candace and Doug, told me they were going to hold off making a call on moving inside until 6:15 when radar showed the rain leaving the area.  Sure enough, at 6:15 it stopped and a few minutes later the Blumen Gardens staff went out and started drying off the chairs with a huge box of towels.  Then they followed up with a leaf type blower on every chair.  Within 15 – 20 minutes they had things dried and ready to go.  Another 15 or so minutes later the guests were seated and we got started.
The staff at Blumen was excellent and went above and beyond the call of duty to help Candice and Doug have the type of wedding they had always dreamed of.  We could have moved inside but everyone probably would have been standing throughout the ceremony – so outside was the better choice.  I watched and listened to the staff as they repeatedly checked in with Candace regarding what to do.  They did not try to pressure her to move the wedding inside so that everything would fit their time schedule.  I have been in similar circumstances in other venues and there usually is not much patience to wait out the rain.  (to be fair, other venues often plan more than one wedding a day AND they want to get their staff out of there on time at the end of the day)
The staff told Candice they could get the job done.  They talked to the caterer and worked it out so that hors d’oeuvres could be brought out before the wedding and then announced to the guests that there was a delay and they would be served.  This took care of the guests and they ate and drank and visited with each other.  The staff fixed everything, covered all the bases and did a lot of extra work.  There was no fuss about it!  They were there to serve and did their level best so that Candice had the wedding she had dreamed of and planned for.
About  20 minutes after the wedding was originally supposed to start I spoke with Candice as she struggled with what to do.  I told her, everyone is here to spend the evening at your wedding and reception. This is YOUR wedding and you should have the wedding you wanted if we can pull it off.  Everyone will be fine if we start later, so I think it is worth the wait.  She thanked me and said she liked my thinking.
This wedding was in the top ten of those I have officiated.  These two really love each other and it was so evident in the ceremony.  I always have two brand new handkerchiefs in my pocket in case the bride or groom needs one.  Debbie buys them by the dozen for me.  In this case I gave away two brand new handkerchiefs.  The bride and groom each prepared vows to read to each other.  The groom was even more emotional than the bride as he pledged his love.  It was very moving and the guest broke out in applause after each of them finished their vows.
I commend Blumen Gardens for their patience, extra hard work, understanding, creativity, ability to go with the flow, problem solving thinking and desire to serve others to the best of their ability.  Doug and Candace got what they paid for and it was delivered with a caring attitude and a smile.  I am so glad for them.
I got away from the wedding at least an hour later than I had originally planned, but that was no problem.  Debbie and I cooked supper together and ate after 8 PM.  We had fun working on it together and I was able to put together 2 suppers for next week from the leftovers.  We have a good marriage and that is probably a big part of why I am so passionate about marriage and helping people get theirs on the right track.  This was a really good day to be alive and involved!
Oh . . . by the way . . . about 5 minutes after I left the venue and was on my way home a light rain started up again.  By the time it hit the Blumen Gardens I am sure everyone was inside for the reception.  Thanks God for holding it off just long enough!

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